How Important is Customer Service From a Web Design Company?

Customer Service

Part of what sets one Web design company apart from the others is their level of customer service. There are literally thousands of different Web design companies out there and there is one for every budget. The same is true on the local arena for Kalamazoo Web designers.

Often times a person needs a website and they will go through a friend of a friend, or with whomever has the best price. While we can certainly understand this approach, it is not one that we necessarily recommend. Besides the obvious difference in talent level from one designer to another, it is also important to look into the customer service of a potential Web designer.

The vast majority of web design companies in Kalamazoo are one or two man shops that work out of their homes. Often times, the web developers have a day job and program websites on the weekend. How responsive can they be at addressing a problem you might have with your website if they are at work and can't answer their phone? At Blue Fire Media, we have our own office and we have a full team of programmers, copywriters, graphic designers and account managers to make sure that our customers are taken care of.

Are you able to call and get help during business hours? What if there is an emergency after hours? What if you just forgot your password to log in, will you be charged or will you have to wait a few days to have a new password assigned? What if you need help editing your content, can you expect help in a timely manner?

At Blue Fire Media, we are happy to take care of all of these problems at no additional cost. There is always someone in the office near the phone during business hours. If by chance the lines are tied up, you can leave a message and someone will call you back right away. The owner of Blue Fire Media also gives every client his cell phone number so that if there was ever an emergency situation at an odd hour we will be available to help. If you forgot your password, you can address that from our content management system or simply pick up the phone and give us a call for help. We train all of our clients on how to edit their content, add new pages, and add media like pictures and videos. But if you forgot or need help with this we are always just a phone call away and are happy to help. We can also help with all of these problems with no additional fees.

We also monitor the uptime of all of our clients websites. That way if a problem arrises and your website is offline, we are aware of it immediately can address the problem before you even have to pick up the phone.

To us, helping a customer in these kinds of situations is our duty. We value our customers and go the extra mile to make sure that they are satisfied and get the quality customer service that they deserve.

So if you are looking for a Kalamazoo Web design company who not only makes attractive, SEO friendly websites but also has excellent customer service, give us a call at 269-492-1000 or email us using our contact form.

photo credit: Randy Glasbergen

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