Part of what sets our Kalamazoo web design company apart from our competitors is our high level of customer service. Oftentimes, when a person needs a website, they will go through a friend of a friend, or whatever company has the best price. While we can certainly understand this approach, it is not one that we necessarily recommend. Besides the obvious difference in talent level from one web designer to another, it is also important to consider the level of customer service you will have.
A large number of Kalamazoo web design companies are one- or two-man shops that work out of their homes. The web developers likely have a day job and program websites on the weekend. How responsive can they be at addressing a problem you might have with your website if they are at work and can’t answer their phone? At Blue Fire Media, we have our own office and a full team of programmers, copywriters, graphic designers, and project managers to make sure that our customers are taken care of.
Are you able to call and get help during business hours? What if there is an emergency after hours? What if you just forgot your password to log in, will you be charged, or will you have to wait a few days to have a new password assigned? What if you need help editing your content, can you expect help in a timely manner?
We are happy to take care of all of these problems at no additional cost. There is always someone in the office near the phone during business hours. Our owner also gives every client his cell phone number so that if there was ever an emergency situation at an odd hour, we will be available to help. If you forgot your password, you can address that from your site or simply pick up the phone and give us a call for help.
We train all of our clients on how to edit their content, add new pages, and add media like pictures and videos. But if you forgot or need help, we are always just a phone call away and are happy to help. We also monitor the uptime of all of our client’s websites. That way if a problem arises and your website is offline, we are aware of it immediately can address the problem before you even have to pick up the phone.
So, if you are looking for a Kalamazoo web design company that not only makes attractive, SEO-optimized websites, but also has excellent customer service, do not hesitate to contact us today!